Weeha Business SaaS Agreement
Effective Date: 5th May 2026
This Business SaaS Agreement (“Agreement”) is entered into between:
Weeha Pty Ltd ACN 672 623 111 (“Weeha”, “we”, “our”, or “us”)
and
the business entity or sole trader accepting this Agreement (“Business User”, “you”, or “your”).
1. PURPOSE
Weeha provides a cloud-based software-as-a-service platform that enables beauty and wellness businesses to:
- manage appointments;
- accept bookings;
- process payments;
- communicate with customers;
- manage staff and operations;
- use mobile and web-based applications.
This Agreement governs your access to and use of the Services.
2. ACCEPTANCE
You accept this Agreement by:
- creating an account;
- clicking “Accept”;
- subscribing to the Services; or
- using the Services.
If you accept on behalf of a company or organisation, you warrant you have authority to bind that entity.
3. DEFINITIONS
App Store
Means Apple App Store, Google Play Store, or any other application distribution platform.
Consumer Data
Means information relating to customers, bookings, transactions, communications, and personal data processed through the Services.
Fees
Means subscription fees, transaction fees, usage fees, or other amounts payable under this Agreement.
Services
Means the Weeha SaaS platform, mobile applications, APIs, software, support services, and related systems.
4. SOFTWARE LICENCE
Subject to payment of Fees and compliance with this Agreement, Weeha grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for internal business purposes.
You must not:
- sublicense or resell the Services;
- reverse engineer the platform;
- copy or reproduce software;
- interfere with platform security;
- use the Services unlawfully.
5. BUSINESS RESPONSIBILITIES
You are solely responsible for:
- services supplied to consumers;
- staff conduct;
- pricing accuracy;
- compliance with laws;
- tax obligations;
- refunds owed to consumers;
- maintaining required licences and insurance.
Weeha is a technology platform provider only and is not the supplier of your services to consumers.
6. SUBSCRIPTIONS & AUTO-RENEWAL
6.1 Subscription Terms
Subscriptions commence on the date selected during signup and continue for the chosen subscription period.
6.2 Automatic Renewal
Subscriptions automatically renew for successive periods unless cancelled before the renewal date.
You authorise Weeha to automatically charge your nominated payment method for renewal Fees.
6.3 Fee Changes
Weeha may vary Fees by providing at least 30 days’ notice.
Continued use after notice constitutes acceptance of revised Fees.
7. PAYMENTS
You authorise Weeha and its third-party payment processors to:
- process payments;
- verify payment methods;
- deduct transaction fees;
- issue invoices and receipts.
You are responsible for:
- taxes;
- bank fees;
- chargebacks;
- failed payment costs.
8. CANCELLATIONS & REFUNDS
8.1 Business Subscription Cancellation
You may cancel your subscription at any time.
Cancellation takes effect at the end of the current billing period unless otherwise required by law.
8.2 No Refunds
Except where required by law:
- subscription Fees are non-refundable;
- unused subscription periods are non-refundable.
8.3 Consumer Refunds
Business Users are solely responsible for refunds relating to appointments or services supplied to consumers.
Weeha may facilitate refund processing but is not responsible for refund decisions unless legally required.
9. MARKETPLACE TERMS
The Services may enable Consumers to discover, compare, and book services offered by independent businesses.
You acknowledge:
- Weeha does not employ service providers;
- Weeha does not guarantee bookings;
- Weeha does not supervise or control your services;
- contracts for services are formed directly between you and Consumers.
10. DATA & PRIVACY
You warrant that you have all necessary rights and consents to upload and process Consumer Data using the Services.
Both parties must comply with applicable privacy laws, including:
- Privacy Act 1988 (Cth);
- Australian Privacy Principles;
- GDPR where applicable.
11. GDPR CLAUSES
Where GDPR applies:
11.1 Data Roles
- Weeha acts as a data processor for Consumer Data processed on behalf of Business Users.
- Business Users act as data controllers.
11.2 Processing
Weeha will:
- process personal data only on documented instructions;
- implement reasonable security safeguards;
- assist with GDPR rights requests where reasonably required.
11.3 International Transfers
You acknowledge that data may be processed in countries outside the EEA or UK.
12. SECURITY
Weeha implements commercially reasonable safeguards including:
- HTTPS encryption in transit;
- access controls;
- secure hosting environments.
However, no system can be guaranteed fully secure.
13. APP STORE COMPLIANCE
Apple
You acknowledge:
- this Agreement is between you and Weeha, not Apple;
- Apple has no obligation to provide maintenance or support;
- Apple is not responsible for claims relating to the app.
Google Play terms may also apply to Android application downloads and usage.
14. AVAILABILITY
Weeha aims to maintain platform availability but does not guarantee uninterrupted or error-free operation.
Scheduled maintenance, outages, and third-party failures may occur.
15. INTELLECTUAL PROPERTY
All intellectual property rights in the Services remain owned by Weeha or its licensors.
No ownership rights are transferred to you.
16. DISCLAIMER
To the maximum extent permitted by law:
- Services are provided “as is”;
- Weeha excludes all warranties not legally incapable of exclusion;
- Weeha does not guarantee business outcomes, bookings, or revenue.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
- Weeha is not liable for indirect or consequential loss;
- Weeha’s aggregate liability is limited to Fees paid in the previous 12 months.
Nothing excludes non-excludable consumer rights.
18. INDEMNITY
You indemnify Weeha against claims arising from:
- your services;
- consumer disputes;
- breaches of law;
- uploaded content;
- misuse of the platform.
19. TERMINATION
Weeha may suspend or terminate access where:
- Fees remain unpaid;
- unlawful activity occurs;
- this Agreement is breached;
- security risks arise.
20. GOVERNING LAW
This Agreement is governed by the laws of Queensland, Australia.
21. CONTACT
support@weeha.co
Weeha Consumer App Terms
Effective Date: 5th May 2026.
These Consumer App Terms govern use of the Weeha consumer applications and services provided by:
Weeha Pty Ltd
1. SERVICES
Weeha provides an online marketplace platform enabling users to:
- search for beauty and wellness providers;
- make bookings;
- manage appointments;
- make payments;
- communicate with providers.
2. MARKETPLACE ONLY
Weeha acts solely as a technology platform.
Service providers are independent businesses and are solely responsible for:
- appointments;
- service quality;
- cancellations;
- pricing;
- refunds;
- legal compliance.
Weeha is not a party to services supplied by providers unless expressly stated.
3. USER ACCOUNTS
You must:
- provide accurate information;
- keep credentials secure;
- notify us of unauthorised access.
4. BOOKINGS
Bookings are requests submitted to independent providers.
Bookings are not confirmed until accepted by the provider.
Providers may:
- reject bookings;
- reschedule appointments;
- apply cancellation policies.
5. PAYMENTS
You authorise Weeha and payment processors to charge your nominated payment method.
Fees may include:
- booking fees;
- cancellation fees;
- taxes.
6. AUTO-RENEWING SUBSCRIPTIONS
Where subscriptions are offered:
- subscriptions renew automatically unless cancelled before renewal;
- charges will be processed through your App Store account or payment method.
Apple Subscriptions
You may manage subscriptions through Apple ID account settings.
Google Play Subscriptions
You may manage subscriptions through Google Play account settings.
7. CANCELLATIONS & REFUNDS
Refund eligibility depends on:
- provider policies;
- Australian Consumer Law;
- App Store requirements.
Weeha may assist with disputes but is not responsible for provider decisions.
8. ACCEPTABLE USE
You must not:
- misuse the app;
- harass providers;
- submit unlawful content;
- attempt unauthorised access;
- interfere with platform functionality.
9. PRIVACY POLICY
Your use of the app is subject to the Weeha Privacy Policy below.
10. APP STORE TERMS
Apple
Apple is not responsible for:
- app maintenance;
- support;
- claims relating to the application.
Google Play terms may apply to your use of Android applications.
11. DISCLAIMERS
To the maximum extent permitted by law:
- Weeha does not guarantee appointment availability;
- Weeha does not guarantee provider quality;
- Weeha is not liable for acts or omissions of providers.
12. LIABILITY LIMITATION
To the maximum extent permitted by law, Weeha excludes liability for:
- indirect loss;
- lost profits;
- personal dissatisfaction with provider services.
Nothing excludes non-excludable rights under Australian Consumer Law.
13. TERMINATION
Weeha may suspend or terminate accounts for:
- misuse;
- unlawful conduct;
- payment issues;
- breaches of these Terms.
14. GOVERNING LAW
These Terms are governed by Queensland law.
15. CONTACT
support@weeha.com.au
WEEHA PRIVACY POLICY
(App Store + GDPR Compliant)
Privacy Policy
Effective Date: 5th May 2026.
This Privacy Policy explains how Weeha Pty Ltd collects, uses, stores, and discloses personal information.
1. INFORMATION WE COLLECT
We may collect:
Identity Information
- names;
- usernames;
- email addresses;
- phone numbers.
Booking Information
- appointments;
- service history;
- communications.
Payment Information
Payments are processed through third-party providers.
Weeha does not store complete payment card details.
Device Information
- IP addresses;
- operating systems;
- app identifiers;
- cookies;
- analytics data.
2. HOW WE USE INFORMATION
We use information to:
- operate the platform;
- process bookings and payments;
- provide customer support;
- improve services;
- detect fraud;
- comply with laws.
3. LEGAL BASIS (GDPR)
For EEA/UK users, processing is based on:
- contract performance;
- legitimate interests;
- legal obligations;
- consent where required.
4. SHARING INFORMATION
We may share information with:
- service providers;
- payment processors;
- analytics providers;
- cloud hosting providers;
- legal authorities where required.
We do not sell personal information.
5. INTERNATIONAL DATA TRANSFERS
Data may be transferred outside your country of residence.
Where GDPR applies, Weeha implements reasonable safeguards for international transfers.
6. DATA RETENTION
We retain information only as long as reasonably necessary for:
- business purposes;
- legal compliance;
- dispute resolution.
7. YOUR RIGHTS
Depending on jurisdiction, you may request:
- access to data;
- correction;
- deletion;
- restriction;
- portability;
- withdrawal of consent.
Requests may be submitted to:
support@weeha.co
8. ACCOUNT DELETION
Users may request account deletion by contacting:
support@weeha.com.au
Deleted data may be retained where legally required.
9. SECURITY
We use commercially reasonable security measures including:
- HTTPS encryption;
- restricted access controls;
- secure hosting infrastructure.
10. CHILDREN
The Services are not intended for children under 16.
11. APP STORE DISCLOSURES
Apple
Apple is not responsible for privacy practices relating to the Weeha applications.
Analytics & Tracking
The app may use analytics technologies to improve functionality and performance.
12. COOKIES
We use cookies and similar technologies for:
- authentication;
- analytics;
- performance monitoring.
Users may disable cookies through browser settings.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Updated versions will be published within the app or on our website.
14. CONTACT
support@weeha.co
Weeha Website Terms & Conditions
Website Terms of Use
1. Introduction
This website is owned and operated by Weeha Pty Ltd ACN 672 623 111 (“Weeha”, “we”, “our”, or “us”).
These Website Terms of Use (“Terms”) govern your access to and use of the Weeha marketing website located at:
www.weeha.com.au
By accessing or using the Website, you agree to be bound by these Terms.
If you do not agree to these Terms, you must cease using the Website immediately.
2. Purpose of Website
The Website is intended to:
- provide information about Weeha and its services;
- allow users to learn about beauty and wellness providers;
- provide general marketing and informational content;
- enable enquiries regarding Weeha products and services.
The Website itself does not constitute the SaaS platform agreement governing use of the Weeha applications.
3. Changes to Terms
Weeha may update these Terms from time to time.
Your continued use of the Website after changes are published constitutes acceptance of the updated Terms.
4. Website Content
All information, text, graphics, logos, images, software and other content on the Website (“Content”) is provided for general informational purposes only.
While Weeha attempts to ensure accuracy, we do not guarantee that:
- the Website is current;
- the Website is error-free;
- all Content is accurate or complete.
Use of the Website is at your own risk.
5. Intellectual Property
All intellectual property rights in the Website and its Content are owned or licensed by Weeha.
You must not:
- reproduce;
- modify;
- distribute;
- commercially exploit; or
- reverse engineer
any Website Content without prior written consent.
6. Permitted Use
You may use the Website solely for lawful personal or business informational purposes.
You must not:
- use automated scraping tools;
- interfere with Website security;
- upload malicious software;
- misuse the Website;
- impersonate another person or entity.
7. Third Party Links
The Website may contain links to third-party websites.
Weeha is not responsible for:
- third-party content;
- third-party websites;
- products or services supplied by third parties.
Accessing third-party websites is at your own risk.
8. Website Availability
Weeha does not guarantee uninterrupted access to the Website.
We may suspend, modify or discontinue the Website at any time without notice.
9. Liability
To the maximum extent permitted by law, Weeha excludes all liability arising from:
- access to or use of the Website;
- reliance on Website Content;
- interruption or unavailability of the Website;
- viruses or malicious code.
Nothing in these Terms excludes consumer rights that cannot legally be excluded under the Australian Consumer Law.
10. Privacy
Your use of the Website is also governed by the Weeha Privacy Policy.
11. Governing Law
These Terms are governed by the laws of Queensland, Australia.
The courts of Queensland have exclusive jurisdiction.
12. Contact
For enquiries regarding these Terms, contact:
info@weeha.co